How to hire a fractional chief growth officer
For consumer brands between three and a hundred million in revenue
Hire a fractional chief growth officer when growth has stalled, demand has not, and nobody inside the company owns the whole funnel. Look for an operator who has run paid growth and creative from inside a brand at your stage and in your category. Ask what number they will be measured on. Agree a fixed-fee audit first and a six-month term after it. The interview should feel like an audit of your business, not a pitch for theirs.
First, decide whether you need one
Three different problems get called "we need growth help." They have three different answers.
- You have a channel to run and a team to own it. Hire an agency or a media buyer. Give them a scope.
- You are spending enough that growth is a full-time job with a team under it. Hire a VP of Growth. Full time, in the building.
- Nobody owns the whole funnel, and you cannot yet justify the full-time seat. Hire a fractional chief growth officer. Part of a week, all of the number.
Most brands between about three million and a hundred million in revenue are in the third case for a year or two. That is the window this seat exists for.
What a fractional CGO should own
If the person you are talking to will not own all of these, you are hiring a consultant, and you should pay consultant money.
- The growth number. New customers, cost to acquire, payback, and the margin after the ad is paid for.
- Paid media strategy. And often the buying itself, at least until the team can.
- Creative strategy and the testing cadence. Which hooks run, how many, and what kills them.
- The funnel. Landing pages, offer, checkout, subscription, the first week after the sale.
- Retention economics. Because the cost to acquire only makes sense next to what a customer is worth.
- Hiring and training. The people who will run it when they are gone.
Where to find one
Ask founders one stage ahead of you who did the work when their numbers moved. Listen for operators who talk about specific ads and specific cohorts on podcasts, not about frameworks. Read the case studies on their site, then check the dates and the roles against the public record. The good ones have a short list of brands with years next to them. The weak ones have a wall of logos with no dates.
Seven questions to ask in the interview
- What was your actual role at each brand on your site, and in which years?
- What number will you be measured on here, and what does it need to reach by when?
- What would you stop spending on in the first month?
- Who writes the hooks, and how many concepts go live in a normal week?
- What happens when a test loses?
- How many brands do you work with at once?
- How does this end?
Good answers are specific and a little uncomfortable. The person should be willing to disagree with you about your own business in the first conversation.
Red flags
- They will not name a number they would be held to.
- They talk about creative volume but not about which hooks hold.
- They cannot say what they would cut.
- The deck has more logos than dates.
- They want to start Monday without looking inside the accounts first.
- They quote a price before they have seen anything.
Terms that are normal
- A fixed-fee audit before any retainer, credited against the retainer if it continues.
- A monthly retainer with part of the fee tied to agreed results.
- A six-month minimum, then a thirty-day out.
- A cap on how many brands the operator works with at once.
- Read and edit access to the ad accounts, analytics and the store from day one.
- A weekly working session, not a weekly status deck.
The first ninety days
- Weeks one to three: the audit. Accounts, creative, funnel, unit economics. A written plan at the end.
- Weeks four to eight: the rebuild. Kill what does not pay. Rebuild the testing cadence. Fix the page or the offer that is leaking.
- Weeks nine to thirteen: scale what held. Put budget behind the winners. Start hiring the people who will run it.
If nothing has been killed by week eight, something is wrong. Growth work that only adds is not growth work.